Redemptions and reports

The Redemptions page lists every redemption, newest first, with its campaign, creator, brand, offer and time. Redemptions arrive automatically; the page shows when figures were last updated.

• Filter by date range and brand. Use Counted, Excluded, or Staff test codes to filter by counting status.
• Exclude a redemption, with a reason, to leave it out of verified counts and the cost estimates derived from them. Restore it at any time. Both are recorded in the Activity log.
• Redemptions of test codes are shown but count for nobody.

The Dashboard’s Link views, Codes issued, and Verified redemptions tiles show activity for the dates you choose, with a breakdown by brand. Each campaign has a daily chart and a table of creators ranked by verified redemptions.

Reports group activity by day using the time zone in Settings.

Choose Per-creator counts on Redemptions for your team’s payment process. Each row shows one creator’s verified redemptions on one campaign, with estimated commission alongside.

Your team sets and makes payments outside Viffy. The estimate does not confirm an amount owed or a payment made.

Each activity counts on the day it happens. The selected dates do not restrict results to shoppers who first opened a link during that period.

Estimated commission uses your current campaign rate and estimated sale price. See a worked cost example.

A retailer is shown only when the campaign restricts the offer to one chain. It does not identify the store where a shopper bought the product.

Viffy does not receive basket values or automatically remove register reversals. Review a disputed redemption and exclude it when it should not count.

1. 1

   Choose the dates and brand

   Open Redemptions and set the range and optional brand filter. Use the same dates and reporting time zone when comparing another report.
2. 2

   Choose your export

   Choose Per-creator counts for totals per creator and campaign, or Redemption detail for individual counted redemptions.
3. 3

   Keep the file used for reconciliation

   Each export states its dates and time zone. Creator counts also include the rate and estimated sale price behind its commission estimates.

Creator counts include assigned creators with zero redemptions. Redemption detail leaves out test and excluded redemptions, even though the on-screen list shows them.

Each export names its reporting time zone and dates. Creator counts also include the rate and estimated sale price used to calculate commission; changing those inputs later changes past estimates.

The Activity log export uses a date range without a brand filter. CSV files use UTF-8 for spreadsheet compatibility.

If figures differ, follow the reporting checks.

• Data checks show duplicate claim attempts, verification limits, removed or refused codes, excluded redemptions, and other flagged activity. Review these alongside the feed; they are not proof of fraud.
• The Activity log records changes to campaigns, creators, links, exclusions, and settings, with who made each change and when. Choose Activity log on Redemptions to export it.