Settings and alerts

Users are added by Viffy. Contact Viffy to add or remove someone on your team.

Add alert recipients to receive the notices below. Viffy checks every five minutes by default and emails each person separately.

• Redemption updates have failed for an hour, or have not completed for six hours.
• An active campaign has 10% or fewer codes remaining, or has spent its limit. Raise its limit if the offer still has codes available.
• A webhook has been failing for an hour. Check the endpoint and replay any missed events from the log.
• Offer updates are six hours out of date. Refresh offers and contact support if updates continue to fail.
• An active campaign has limit remaining, but shoppers can’t get a code right now. Check the campaign’s supply notice; increasing the limit alone does not fix this.

You receive one notice while a problem continues, with no separate recovery email. Viffy retries failed emails, so a notice may occasionally arrive twice.

For next steps, use Troubleshooting and support.

Alert recipients also get an email when:

• Viffy gives your organization access to a brand. Brands added together arrive in one email, a few minutes after the last one.
• Your organization loses access to a brand. The email lists the campaigns that stop handing out codes.
• Someone creates an API key. If you don’t recognize it, revoke it under API access.
• Someone changes a webhook’s secret. Update your system before the old secret stops working.

Viffy adds the first person on your team as an alert recipient. Add or remove addresses any time.

Your dashboard shows when redemption figures were last updated and warns when offer or redemption updates need attention. The Offers page shows when offers were last updated. Contact Viffy if updates remain out of date.

Under Settings → API access, create a key and register webhooks. Then follow the API quick start.