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Using Viffy

Shoppers and codes

A shopper verifies a phone number and gets a single-use offer code, without creating an account.

Claiming a code

  1. Open the link

    The offer page shows the brand, the savings, the products and the dates.

  2. Enter a phone number

    Use a US mobile number that can receive texts. Terms and privacy links appear before the shopper requests a verification text.

  3. Verify the number

    Enter the verification code from the text message. The offer code then appears on the page.

  4. Save or show the offer code

    Use the QR code on screen, or choose Show barcode and code number for an alternative. Use a wallet button to save a pass when available.

  5. Pay

    The cashier scans the screen. The retailer must accept the offer; test the scan at your pilot retailer before launch.

Good to know

  • One code per phone number per offer, across campaigns and creator links. Coming back returns the same code and keeps credit with the original creator.
  • A code stays valid through the offer’s redemption dates, even if the campaign is paused or ended.
  • If the register can’t scan the screen, the shopper can request a number for the cashier to type in. It lasts about fifteen minutes; they can request another.
  • Viffy stores a protected reference to the phone number. Shopper-linked details are removed 90 days after the offer’s last redemption day; reporting history remains.

Recovering a code

Return to the offer link on the same device to retrieve a code. On another device, verify the same phone number again; the shopper receives their existing code, including when the campaign has stopped handing out new ones.

Verification codes last ten minutes and allow five attempts by default. If a code expires, request another; repeated requests are limited, so follow the wait shown on the page.

A saved wallet pass can still display after redemption, but the redeemed code will not work again. If a wallet button is unavailable, use the code on the offer page.

Brand themes

Use Themes to choose colors, images, and text for offer pages and wallet passes. Follow Brand themes for image requirements, previews, and publishing.

Help at the register

  • The shopper support contact you set under Settings is shown on the offer page.
  • On the Redemptions page, look up the shopper’s phone number to check the code’s status, campaign, creator, and expiration. The lookup is recorded in the Activity log.

For a code that will not scan, follow the register troubleshooting steps.