Shoppers and codes

1. 1

   Open the link

   The offer page shows the brand, the savings, the products and the dates.
2. 2

   Enter a phone number

   Use a US mobile number that can receive texts. Terms and privacy links appear before the shopper requests a verification text.
3. 3

   Verify the number

   Enter the verification code from the text message. The offer code then appears on the page.
4. 4

   Save or show the offer code

   Use the QR code on screen, or choose Show barcode and code number for an alternative. Use a wallet button to save a pass when available.
5. 5

   Pay

   The cashier scans the screen. The retailer must accept the offer; test the scan at your pilot retailer before launch.

• One code per phone number per offer, across campaigns and creator links. Coming back returns the same code and keeps credit with the original creator.
• A code works until the date shown with it, even if the campaign is paused or ended. That is the offer’s last redemption day, or sooner where the offer gives each code a set number of days.
• If the register can’t scan the screen, the shopper can request a number for the cashier to type in. It lasts about fifteen minutes; they can request another.
• Viffy stores a protected reference to the phone number. Shopper-linked details are removed 90 days after the offer’s last redemption day; reporting history remains.

Return to the offer link on the same device to retrieve a code. On another device, verify the same phone number again; the shopper receives their existing code, including when the campaign has stopped handing out new ones.

Verification codes last ten minutes and allow five attempts by default. If a code expires, request another; repeated requests are limited, so follow the wait shown on the page.

A saved wallet pass can still display after redemption, but the redeemed code will not work again. If a wallet button is unavailable, use the code on the offer page.

Use Branding to choose colors, images, and text for offer pages and wallet passes, and a product name and photo for each offer’s pass. Follow Branding for image requirements, previews, and publishing.

• The shopper support contact you set under Settings is shown on the offer page and the wallet pass. If you have not set one, shoppers see [email protected].
• On the Redemptions page, look up the shopper’s phone number to check the code’s status, campaign, creator, and expiration. Some offers give each code its own expiration a set number of days after the shopper gets it. The shopper’s page, their wallet pass, and the lookup all show that date. The lookup is recorded in the Activity log.

For a code that will not scan, follow the register troubleshooting steps.